Your Questions Answered When you first start looking for a solution to help you recover declined and failed transactions, you usually have some questions around chargebacks, how the solution works, integrations, and so on. We’ve compiled a list of the common questions to help you understand our solution and evaluate Read more…
Transaction Declined You have a product or service where you only bill once, the moment the customer clicks submit on the checkout page. It’s incredibly hard to get that person interested, into your funnel, and finally to the point where they’ve given their credit card and committed to the transaction. Read more…
We work with many integrated partners (IP) to help our clients set-up their declined transaction recovery system. There are two options when it comes to transaction set-up: (1) FlexPay only receives declined transactions(2) FlexPay receives all recurring or subscription transactions. The options will depend on the integrated partner and the Read more…
Payment Terms Our payment terms are Net 7. As a client, you receive an invoice weekly for the previous week’s recovery. Your invoice includes all relevant information in one place. We bill every week as it’s important for us to be transparent with how your recovery is performing. Our payment Read more…
Where are you taking bullets? A survival deviation story. During WWII, the allies mapped bullet holes in planes hit by Nazi anti-aircraft fire. The goal was simple: strengthen the planes by reinforcing areas heavily damaged by enemy artillery to withstand future battles and prevent aircraft casualties. The US military’s immediate Read more…
Client Care is our Focus Every company always states their customers are their number one priority. They all emphasize that they want the best for the customers. While some companies do a good job taking care of their customers, others do not. At FlexPay, we take client care to a whole Read more…
Our Solution Complements Your Customer Service Efforts When we speak with merchants for the first time, we are frequently asked a question along the lines of “Should I replace my Customer Service team with your service?”. This is a great question, and the answer is simple. “You shouldn’t!” We Work Read more…
FlexPay Payment Options We currently offer multiple payment options for you to settle your invoice. You can choose which payment method works best for you. Three Payment Options: Wire transfer ACH For wire transfer and ACH information, please reach out to our accounting team, and they will provide you with Read more…
Cybersecurity Awareness Meet the Greenhorns, they’re a typical family who lives in a densely populated urban neighbourhood. They view themselves as honest citizens with nothing to hide. While travelling a few years back, they lost their set of keys. After that fiasco, they’ve had a locksmith help them duplicate the Read more…
Reducing Involuntary Churn How Can I Reduce Involuntary Churn? This is one of the most important questions every business owner wants answered. When an attempt to charge your client results in a decline, that’s involuntary churn. If you’re a subscription or recurring business, they’re the most frustrating customers to lose Read more…