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FlexPay Strengthens Leadership Team with Technology and Payments Industry Veterans

New leadership includes Steve Arentzoff, Senior Vice President of Marketing, and Ray Watson, Senior Vice President of Channel Partnerships and E-commerce. Montreal, Quebec. – July 6, 2021 – FlexPay, the machine learning-powered Fintech company that identifies and solves payment problems preventing legitimate e-commerce and subscription transactions from completing, today announced the addition of two key hires to its leadership team.  This announcement comes as FlexPay continues to deliver tremendous growth, Read more…

FlexPay and Nexio Partnership

FlexPay Partners with Nexio to Deliver Streamlined Payment Recovery Approach

FlexPay Partners with Nexio to Deliver Streamlined Payment Recovery Approach Here at FlexPay, we’re focused on helping companies maximize recoveries from failed payments and reduce involuntary churn. And this is one of the many reasons we’re excited to announce our partnership with industry-leading payment management solution Nexio. This partnership allows us to support businesses across various verticals, including enterprise-level direct selling companies with recurring payments. Direct selling companies have complex Read more…

Failed Payment Recovery: The Cost of Waiting

Failed Payment Recovery: The Cost of Waiting

April 9, 2021 by: Alex Moisley One of the most important metrics for evaluating your recovery solution’s success is understanding your current failed payment recovery rate. This is how many failed credit cards you are already reclaiming. We refer to your ‘current recovery rate’ as your ‘baseline.’ Your baseline is significant for a few reasons: It measures your historical recovery rate of declined transactions. We use the baseline (alongside other Read more…

Blog: On-Demand Recovery

On-Demand Recovery

February 24, 2021 by: Nick De Guise On-Demand Recovery: What is it? We offer On-Demand Recovery for customers to test our failed payment recovery solution before completing an integration with our API. On-Demand Recovery involves the customer sharing a file that contains a history of declines for our solution to process and recover the failed transactions. We saw a need for this as our team received requests from clients that they wanted to test our system before committing to the integration, and we wanted to Read more…

Blog: Stripe Secret Key

Stripe: How to Access Your Stripe Secret Key

February 18, 2021 by: Alex Moisley Stripe Customers – thanks for choosing us as your failed payment recovery solution. Our team is so excited that you’ve decided to move forward with us. To set up your FlexPay account and begin decline salvage, our team needs access to your Stripe Secret Key. This key enables real time recovery for your payment failures. To obtain your Stripe Secret Key, first you need Read more…

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Stripe: Understanding Your Failed Payment Metrics

February 9, 2021 by: Alex Moisley How Do I Make Sense of Stripe’s Payment Failure Reports and Metrics? With over one million customers, Stripe is a complete payments platform. Their platform makes it easy for merchants to process online payments.  Unfortunately, helping you understand your failed payments and decline recovery metrics is not Stripe’s strong suit. Their dashboard doesn’t make it easy to identify which transactions declined. And with the Read more…

Subscription Businesses: Should You Focus on Acquisition or Churn

February 5, 2021 by: Trevor Murphy Grow Revenue and Reduce Churn For all subscription businesses, there are two constants: battling acquisition costs and battling churn. Your success or failure with these falls above the gross margin line, and so they scale with your business and constitute among the most important places to put your time, money, and effort to grow a successful business. Growing your customer subscription base is not Read more…

FlexPay Chargify Integration

FlexPay Announces Integration with Chargify to Maximize Revenue Recovery for B2B SaaS Industry

FlexPay Integrates with Chargify to Maximize Revenue Recovery for B2B SaaS Companies FlexPay, the leader in AI-driven decline salvage, is excited to announce a new partnership with Chargify, the billing and subscription management platform built for B2B SaaS, to help companies recover declined and failed transactions. This eagerly anticipated integration means that clients using Chargify’s billing solution can now easily setup retry intelligence for transactions that failed or were not Read more…

Blog Post: Common Gateway Response Codes

Gateway Response Codes – Part II: How to Handle Common Response Codes

January 22, 2021 by: Jeffrey Pauletto Heads up! Before you dig into the most common response codes, we recommend taking a look at Part I of this article series. The first article goes into more detail on what these codes are and the five categories. How to Handle Common Response Codes As we noted in part I, there are hundreds of gateway response codes. This article goes over the 10 Read more…

Gateway Response Codes – Part I: How They Work

January 22, 2021 by: Jeffrey Pauletto A gateway response code is a multi-digit code identifying whether a transaction is declined or approved. This code will indicate what action needs to be taken, if any, to retry the transaction. Why are response codes difficult to handle? Handling the response codes you get from your gateway may sound easy at first, until you start seeing them yourself. A gateway first needs to Read more…