Common Questions When Looking For a Payment Recovery Solution

Your Questions Answered When you first start looking for a solution to help you recover declined and failed transactions, you usually have some questions around chargebacks, how the solution works, integrations, and so on. We’ve compiled a list of the common questions to help you understand our solution and evaluate if it meets your needs and is the right fit for you!  Payment Recovery Solution: 10 Popular Questions Will using Read more…

How it Works: Recovering Single Sale Transactions

Transaction Declined You have a product or service where you only bill once, the moment the customer clicks submit on the checkout page. It’s incredibly hard to get that person interested, into your funnel, and finally to the point where they’ve given their credit card and committed to the transaction. They hit submit, and a few seconds later, they are dismayed to see that their transaction declined. They check the Read more…

Integrated Partners: Transaction Set-Up

We work with many integrated partners (IP) to help our clients set-up their declined transaction recovery system. There are two options when it comes to transaction set-up: (1) FlexPay only receives declined transactions(2) FlexPay receives all recurring or subscription transactions. The options will depend on the integrated partner and the complexities around payment gateways and routing capabilities. In short, we can work with all transactions or only declined transactions. Note: Read more…

FlexPay Billing: Payment Terms

Payment Terms Our payment terms are Net 7. As a client, you receive an invoice weekly for the previous week’s recovery. Your invoice includes all relevant information in one place. We bill every week as it’s important for us to be transparent with how your recovery is performing. Our payment terms are 7 days following receipt of your invoice. Unlike payment processing merchants, we do not collect the payment right Read more…

Retention Strategies are Key for Subscription Business Survival

Where are you taking bullets? A survival deviation story. During WWII, the allies mapped bullet holes in planes hit by Nazi anti-aircraft fire. The goal was simple: strengthen the planes by reinforcing areas heavily damaged by enemy artillery to withstand future battles and prevent aircraft casualties. The US military’s immediate decision was to add additional armour to the areas of the plane with the reddest dots (which received the most Read more…

What to Expect as a New Client or Integrated Partner

Client Care is our Focus Every company always states their customers are their number one priority.  They all emphasize that they want the best for the customers.  While some companies do a good job taking care of their customers, others do not.  At FlexPay, we take client care to a whole new level.  Whether we are onboarding a new client or an integration partner, we give each client our complete attention. Read more…

How FlexPay Works with Customer Service Teams

Our Solution Complements Your Customer Service Efforts When we speak with merchants for the first time, we are frequently asked a question along the lines of “Should I replace my Customer Service team with your service?”. This is a great question, and the answer is simple.  “You shouldn’t!” We Work with Your Customer Service Team FlexPay is not a replacement for a great customer service team.  We love it when Read more…

FlexPay selected as CIX 2020 Top 20 Company

Canadian Innovation Exchange (CIX) has announced this year’s CIX TOP lists, and we’re excited to share that FlexPay was selected as one of the Top 20! The CIX is the only award program in Canada that evaluates early and growth-stage technology startups. Our team is honoured to be in the Top 20 and looking forward to the CIX Digital Summit. This year, the CIX asked companies to comment on how Read more…

FlexPay Billing: Payment Options

FlexPay Payment Options We currently offer multiple payment options for you to settle your invoice. You can choose which payment method works best for you. Three Payment Options: Wire transfer ACH For wire transfer and ACH information, please reach out to our accounting team, and they will provide you with the forms to complete this set-up process. Credit Card (Visa, Mastercard, AMEX) For credit cards, you will provide us with Read more…

Cybersecurity best practices

Cybersecurity: FlexPay Best Practices

Cybersecurity Awareness Meet the Greenhorns, they’re a typical family who lives in a densely populated urban neighbourhood.  They view themselves as honest citizens with nothing to hide.  While travelling a few years back, they lost their set of keys. After that fiasco, they’ve had a locksmith help them duplicate the key for the sake of convenience and put the same locks on their cars, house, garage, office, gym locker, and Read more…