How Am I Billed?

How Does FlexPay Bill Clients? FlexPay clients are billed weekly by invoice. One week after sending the invoice to you, we will charge the credit card you provided. Here is some more information on our billing process. As part of your onboarding and contract signing process, FlexPay works with you Read more…

What is Customer Success?

What is Customer Success?  Wikipedia defines customer success in this article as: “[…] the business method ensuring customers achieve success, their desired outcomes while using your product or service. Customer Success is relationship-focused client management, that aligns client and vendor goals for mutually beneficial outcomes. Effective Customer Success strategy typically results Read more…

FlexPay Referral Partner

Why Should I Become a FlexPay Referral Partner?  Let’s run through a couple of scenarios that we are very familiar with as many referral partners experience similar problems.  “I’m a consultant, and I help subscription-based companies optimize collections. The client I am working with is in pain. His churn is through the roof because he is unable to collect from his clients even though they Read more…

How Long Does It Take to Setup?

Setting Up FlexPay  The entire process takes between 1 and 10 business days, depending on the complexity. Your Client Success Manager (CSM) is at your side, supporting you throughout the entire process.  For merchants that want a hands-off approach, the FlexPay CSM will take on the entire setup process for you.  For merchants who prefer a hands-on approach, we have a Read more…

Will My Chargebacks Increase?

Will My Chargebacks Increase with FlexPay?   No, your chargebacks will not increase with FlexPay. However, it’s important to understand why this is the case, as it’s a valid concern for every merchant.   We Understand the Impact from Chargebacks  We started FlexPay when we were merchants ourselves, trying to fix our own false decline problem. We were getting Read more…