What is Customer Success?

What is Customer Success?  Wikipedia defines customer success in this article as: “[…] the business method ensuring customers achieve success, their desired outcomes while using your product or service. Customer Success is relationship-focused client management, that aligns client and vendor goals for mutually beneficial outcomes. Effective Customer Success strategy typically results Read more…

What Are False Credit Card Declines?

What Are False Credit Card Declines? False declines are valid credit card transactions that are mistakenly rejected by the bank and are one of the leading reasons consumers are unable to make purchases.  Current estimates indicate that about 94% of transactions identified as fraudulent are mischaracterized and should be approved.¹ Read more…

FlexPay Referral Partner

Why Should I Become a FlexPay Referral Partner?  Let’s run through a couple of scenarios that we are very familiar with as many referral partners experience similar problems.  “I’m a consultant, and I help subscription-based companies optimize collections. The client I am working with is in pain. His churn is through the roof because he is unable to collect from his clients even though they Read more…

Blog: MCC Impact on Business

How Does My MCC Impact My Business?

Merchant Category Codes: The Impact On Your Company Most merchants aren’t aware that when they first apply for a merchant account to process VISA/MasterCard payments, they are assigned a Merchant Category Code (MCC) by their merchant account provider (acquirer/processor) as part of the account setup process.  After you receive your Read more…

How Long Does It Take to Set Up?

Setting Up FlexPay  The entire process takes between 1 and 10 business days, depending on the complexity. Your Client Success Manager (CSM) is at your side, supporting you throughout the entire process.  For merchants that want a hands-off approach, the FlexPay CSM will take on the entire setup process for you.  For merchants who prefer a hands-on approach, we have a Read more…

Blog: Chargebacks

Will My Chargebacks Increase?

September 7, 2020 by: Jeffrey Pauletto Chargebacks: Will Chargebacks Increase? No, your chargebacks will not increase with FlexPay. However, it’s important to understand why this is the case, as it’s a valid concern for every merchant.   The Impact from Chargebacks We started FlexPay when we were merchants ourselves, trying to fix our own false decline problem. We Read more…