What is Customer Success?

What is Customer Success?  Wikipedia defines customer success in this article as: “[…] the business method ensuring customers achieve success, their desired outcomes while using your product or service. Customer Success is relationship-focused client management, that aligns client and vendor goals for mutually beneficial outcomes. Effective Customer Success strategy typically results Read more…

What Are False Credit Card Declines?

What Are False Credit Card Declines? False declines are valid credit card transactions that are mistakenly rejected by the bank and are one of the leading reasons consumers are unable to make purchases.  Current estimates indicate that about 94% of transactions identified as fraudulent are mischaracterized and should be approved.¹ Read more…

FlexPay Referral Partner

Why Should I Become a FlexPay Referral Partner?  Let’s run through a couple of scenarios that we are very familiar with as many referral partners experience similar problems.  “I’m a consultant, and I help subscription-based companies optimize collections. The client I am working with is in pain. His churn is through the roof because he is unable to collect from his clients even though they Read more…

How Does My MCC Impact My Business?

How Does My Merchant Category Code Impact My Business?  Most merchants aren’t aware that when they first apply for a merchant account to process VISA/MasterCard payments, they are assigned a Merchant Category Code (MCC) by their merchant account provider (acquirer/processor) as part of the account setup process.  Once a MCC Read more…

How Long Does It Take to Set Up?

Setting Up FlexPay  The entire process takes between 1 and 10 business days, depending on the complexity. Your Client Success Manager (CSM) is at your side, supporting you throughout the entire process.  For merchants that want a hands-off approach, the FlexPay CSM will take on the entire setup process for you.  For merchants who prefer a hands-on approach, we have a Read more…