Stop Fighting Fires Like most people, you probably start work every morning with a plan in mind. But instead of checking things off your list, you end up dealing with urgent items that pop up randomly throughout the day. Having to put out these fires makes your day chaotic! It Read more…
Here are five facts that will help you better understand our team and our product We are not a payment gateway. FlexPay may look and feel like a payment gateway, but we are not processing the transactions within our system. We are middleware, acting as a pass-through tunnel between your Read more…
Credit Card Approval Rates by State You may be surprised to find out that where you bank and where your customers are located can greatly impact credit card approval rates. Our team conducted a statistical survey of over 8% of all credit card transactions in the US in 2019. We Read more…
Understanding Your FlexPay Invoice As a FlexPay client, you will receive an invoice every Monday from your FlexPay Client Success Manager. The invoice will cover the previous 7-day period (from Sunday to Saturday), and it will be due for payment the following Monday. For a high-level overview of how we Read more…
How Does FlexPay Bill Clients? FlexPay clients are billed weekly by invoice. One week after sending the invoice to you, we will charge you on the payment option you’ve decided to go with. Here is some more information on our billing process. As part of your onboarding and contract signing Read more…
What is Customer Success? Wikipedia defines customer success in this article as: “[…] the business method ensuring customers achieve success, their desired outcomes while using your product or service. Customer Success is relationship-focused client management, that aligns client and vendor goals for mutually beneficial outcomes. Effective Customer Success strategy typically results Read more…
What Are False Credit Card Declines? False declines are valid credit card transactions that are mistakenly rejected by the bank and are one of the leading reasons consumers are unable to make purchases. Current estimates indicate that about 94% of transactions identified as fraudulent are mischaracterized and should be approved.¹ Read more…
Why Should I Become a FlexPay Referral Partner? Let’s run through a couple of scenarios that we are very familiar with as many referral partners experience similar problems. “I’m a consultant, and I help subscription-based companies optimize collections. The client I am working with is in pain. His churn is through the roof because he is unable to collect from his clients even though they Read more…
How Does My Merchant Category Code Impact My Business? Most merchants aren’t aware that when they first apply for a merchant account to process VISA/MasterCard payments, they are assigned a Merchant Category Code (MCC) by their merchant account provider (acquirer/processor) as part of the account setup process. Once a MCC Read more…
Setting Up FlexPay The entire process takes between 1 and 10 business days, depending on the complexity. Your Client Success Manager (CSM) is at your side, supporting you throughout the entire process. For merchants that want a hands-off approach, the FlexPay CSM will take on the entire setup process for you. For merchants who prefer a hands-on approach, we have a Read more…